121 - 897 Pembina Road | Sherwood Park AB T8H 0M6 | (587) 714-2412
Privacy Policy
At Nest Family Counselling we are committed to protecting your privacy. Privacy of personal information is a priority at Nest Family Counselling.
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This Privacy Policy ("the policy") outlines how we collect, use, and protect your personal information when you visit our website. By using our Site, you agree to the terms of this Privacy Policy. Please read through our policy to ensure that you understand what information we collect, use and disclose. If you do not agree to these terms, do not use our website.
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Changes are ongoing and we encourage you to be informed to any ongoing changes. The continued use of this site, our products, and our services is acceptance of our policies. We reserve the right to make ongoing changes to this policy as necessary.​
What Information do we collect?
We collect personal details only when you choose to share them with us—typically through direct interactions such as emails, forms, or inquiries. This may include your name, contact information (email, phone number, mailing or billing address), date of birth, payment details, or other identifiers (“Personal Information”). We will only access the information you intentionally provide.
In addition to this, we automatically collect certain technical data during your visit to our website. This may include your device’s IP address, browser type and version, the pages you visit, how long you stay on those pages, and other diagnostic or usage data. On its own, this type of information (“Non-Identifying Information”) does not personally identify you unless combined with Personal Information.
This data helps us understand how visitors use our site, troubleshoot issues with website functionality, and analyze traffic trends. We may also use aggregated data to understand general user behavior and interest in different parts of our website, which could help guide future improvements or inform advertisers about how users interact with the site or their content.
How we use your information
At Nest Family Counselling, we are deeply committed to safeguarding your personal information and upholding your privacy. We do not share personally identifiable information with third parties, except when it is necessary to carry out specific services you've requested—such as processing payments through secure third-party systems.​
When you contact us—whether by email, through our website, or over the phone—you may provide information such as your name, contact details, or other personal data. This information is used solely to respond to your inquiries, schedule appointments, or provide details about our services.​
Direct Communication
We provide contact options on our website to make it easy for you to reach out with questions, comments, or appointment requests. Messages received are directed to the appropriate team member at Nest Family Counselling, who will respond as needed, always with discretion and care.
Occasional Updates​
If you express interest in our counselling services or request information, we may occasionally follow up with updates about our practice, availability, or relevant resources. You will always have the option to unsubscribe or let us know if you prefer not to receive further communication of this kind.We respect your communication preferences and are committed to ensuring that any contact you receive from us aligns with your consent and comfort.
Informed Consent
By using the Nest Family Counselling website, you acknowledge and agree to the collection, use, and processing of both personal and non-personal information as described in this privacy policy. You also consent to the transfer, storage, and handling of your personal data in Canada in accordance with the terms outlined here, once you provide such information to us.
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This policy is governed by the laws of Canada and the Province of Alberta, regardless of where you are located. Any legal claims or concerns regarding this policy will need to be addressed in Alberta.
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If we make any changes to this Privacy Policy, we will post the updated version on this page to keep you informed about the types of information we collect, how we use it, and the conditions under which it may be disclosed.
Use of Third-Party Services
To support and enhance our services at Nest Family Counselling, we use trusted third-party platforms that help us manage appointments, communications, and website insights. These services may collect or process limited personal information, as outlined below:
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Jane App
We use Jane, a secure online booking and practice management platform, to schedule appointments, send appointment reminders, and manage client records. When you book through Jane, you may be asked to provide personal details such as your name, contact information, and relevant health or billing information. Jane is compliant with applicable privacy laws and maintains high standards of data security. For more information, please review their privacy policy here:
https://jane.app/legal/privacy-policy
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Mailchimp
If you sign up for our email list (such as receiving updates, wellness tips, or service announcements), your email address and any other information you choose to provide will be stored securely by Mailchimp, our email marketing provider. You can unsubscribe from these communications at any time using the link provided in our emails. Learn more about Mailchimp’s data practices here:
https://www.intuit.com/privacy/statement/
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Google Analytics
We use Google Analytics to better understand how visitors interact with our website. This tool collects anonymous usage data such as pages visited, time spent on the site, and browser type. Google may use this information within its broader advertising network. You can opt out of Google Analytics tracking by installing the browser add-on available here:
https://tools.google.com/dlpage/gaoptout
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For Google’s full privacy policy, visit:
https://policies.google.com/privacy
Use of Cookies
At Nest Family Counselling, we use third-party tools to better understand how visitors use our website so we can improve its functionality and user experience. One of the tools we rely on is Google Analytics, which collects general, non-identifiable information such as which pages are visited, how long users stay on the site, and the type of device or browser used.
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This information helps us monitor website traffic and user behavior, but it may also be shared with other Google services. Google may use the data collected to personalize ads within its broader advertising network.
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If you would prefer not to have your browsing activity shared with Google Analytics, you can install the Google Analytics Opt-Out Browser Add-on, which prevents the tool from collecting data during your visits. You can find more information about how Google collects and uses data by reviewing their privacy policy:
Concerns & Comments
We understand the importance of privacy and are open to answering any further questions you may have. Email contact@nestfamilycounselling.com to contact our Policy Administrator with any concerns you may have.